DB2: Case Analysis
Review the case study at the end of Chapter 8, Frederick W. Smith – FedEx. Answer the five questions below:
- How do the standards set by Fred Smith for FedEx teams improve organizational performance?
- What motivates the members of FedEx to remain highly engaged in their teams?
- Describe the role FedEx managers play in facilitating team effectiveness.
- What types of teams does FedEx use? Provide evidence from the case to support your answer.
- Leaders play a critical role in building effective teams. Cite evidence from the case that FedEx managers performed some of these roles in developing effective teams.