Peer Review: Selected Organization and Performance Problem
Your first assignment, Selected Organization and Performance Problem, is due next week. For this discussion activity, carefully review the assignment instructions in Week 2 and complete the following:
- Attach a complete draft of the assignment so that you can receive feedback from your peers.
Identify a performance issue and develop background information to create a practice case study when you revise and submit this week’s assignment, Selected Organization and Performance Problem.
SELECTED ORGANIZATION AND PERFORMANCE PROBLEM
This assignment is the first in a series of eight assignments that culminates in your final project, the HPT Practice Case Study. In this assignment, you will identify a performance issue and develop background information to create a practice case study. This practice case study will be your focus for each of the remaining assignments in the course.
- Week 2: Selected Organization and Performance Problem.
Note: For each assignment, you will add new content to the Final Project Template [DOCX]. Download and review this document prior to beginning this assignment.
Then complete the following in the “Selected Organization and Performance Problem” section of the Final Project Template:
- Describe the purpose and content of the study in a brief introduction.
- Apply the HPT model as a conceptual framework.
- Describe a specific performance issue to be addressed in the organization.
- Remember that a performance issue should focus on results, not behaviors.
- For example, this performance issue is focused on results: “Phone sales reps are not meeting sales quotas.” The sales quotas are the results.
- On the other hand, this performance issue is focused on behaviors: “Sales rep teams are not communicating with each other.” Communication between members of the sales rep team are the behaviors. The communication behaviors influence the sales quota results.
- Describe the work setting where the problem exists.
- Include a pseudonym for the organization and a list of the kinds of products or services that it offers.
- Describe the overall culture and provide a snapshot of the area where the performance issue exists (unit or department purpose and processes, including inputs and outputs and any major factors that may affect performance).
- Describe sponsors, performers, and other stakeholders impacting or impacted by a specific performance improvement in the organization.
- Describe the roles/jobs most impacted by the performance improvement.
- Describe current performance results and expected results after the improvement is implemented.
- Identify the leaders who are committed to the performance improvement and would champion the implementation.
- Explain HPT’s expected performance improvement benefit for the organization and the performer.
- Communicate in a manner that is scholarly, professional, and consistent with expectations for members of professional contexts.
- Update the table of contents and reference page each time you add new content to the Final Project Template.
- Integrate course readings to support HPI-related points and to strengthen the narrative.
- Incorporate feedback that you received during last week’s peer review.
In addition to the requirements outlined above, your assignment should meet the following:
- Written communication: Written communication should be scholarly, professional, and consistent with expectations for members of professional contexts.
- APA format: Follow current APA guidelines for style and format, including a cover page, headings, and a hanging indent for all citation entries. See the Capella Writing Center for more information about APA.
- References: Follow applicable instructions in the Final Project Template.
- Length: Follow applicable instructions in the Final Project Template.
- Font and font size: Times New Roman, 12 points.
Required Library Resources
Hale, J. (2007). The performance consultant’s fieldbook: Tools and techniques for improving organizations and people (2nd ed.). San Francisco, CA: Pfeiffer.
Pershing, J. (Ed.). (2006). Handbook of human performance technology: Principles, practices, and potential (3rd ed.). San Francisco, CA: Pfeiffer.
Rothwell, W. J., Hohne, C. K., & King. S. B. (2018). Human performance improvement: Building practitioner performance (3rd ed.). New York, NY: Routledge.
Van Tiem, D. M., Moseley, J. L., & Dessinger, J. C. (2012). Fundamentals of performance improvement: Optimizing results through people, process, and organizations (3rd ed.). San Francisco, CA: Pfeiffer.
Required Internet and External
Please note that URLs change frequently. While the URLs were current when this course was designed, some may no longer be valid. If you cannot access a specific link, contact your instructor for an alternative URL. Permissions for the following links have been either granted or deemed appropriate for educational use at the time of course publication.
Required Internet and External Resources
Association for Talent Development. (n.d.). Association for talent development. Retrieved from https://www.td.org/
International Society for Performance Improvement. (n.d.). CPT performance standards. Retrieved from http://ispi.org/ISPI/Credentials/CRT_Cert/CPT_Standards.aspx
International Society for Performance Improvement. (n.d.). Retrieved from http://www.ispi.org