The traditional view of quality measured process performance

BZ44S : Quality Control

Question 1

According to __________, organizations should concentrate their energy on eliminating the vital few sources that cause the majority of problems.

the cycle of process improvement

the Pareto Principle

Deming’s Fourteen Points

the integrated strategic focus

Question 2

The traditional view of quality measured process performance in:

defective parts per hundred produced.

on-time product delivery.

customer satisfaction.

cost per part produced.

Question 3

In order to survive in a globally competitive environment, organizations must adopt a __________ strategy that gives them a sustainable competitive advantage.

narrow

specialized

broad

specific

Question 4

Which of the following is NOT a value that leads to peak performance and excellence?

Creativity

Quality

Dependability

Opportunity

Question 5

_________ describes the phenomenon of shifting individual management styles to become more like one another.

Ethnocentrism

Self-referencing

Convergence

Coordination

Question 6

Employee ____________ means not simply empowering employees to participate in the decision-making process but expecting them to do so.

purpose

enlistment

commitment

expectation

Question 7

For employees and managers to function effectively in a total quality setting, they must have good __________skills.

team building

communication

managerial

interpersonal

Question 8

ISO 9000 QMS is based on eight principles from total quality management (TQM). Which of the following is NOT one of them?

Continual improvement guidelines should vary when applied to the organization and to its people, processes, systems, and products.

Decisions must be based on the analysis of accurate, relevant, and reliable data and information.

Take advantage of fully involved employees, using all their abilities for the benefit of the organization.

Recognize that things accomplished are the results of processes and that processes along with related activities and resources must be managed.

Question 9

Which involves investigating the cause of a problem by grouping data into categories?

Problem solving

Stratification

Segmentation

Diversification

Question 10

Which of the following is NOT one of the four strategies of the scientific approach?

Collect meaningful data

Identify causal relationships

Develop appropriate solutions

Plan and make changes

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